LAURANE POLICIES
Terms & conditions.
Read these terms together with the details shown before you confirm a booking.
Laurane and your service provider
Laurane is operated by LAURANE (PTY) LTD, registration 2026/676677/07, South Africa. Laurane connects customers with drivers and accommodation providers. The provider and service details shown for your booking identify who fulfils it. Laurane remains responsible for its own obligations under applicable law.
Accounts and availability
Provide accurate details, protect your account and use only payment methods you are authorised to use. Bookings depend on location, availability and provider acceptance where required. A quote or application does not guarantee a confirmed booking, approval or income. Confirmation is shown in the app.
Prices and payments
The app displays the price, applicable fees, payment terms and cancellation conditions before confirmation. Review those details before paying. Journey changes, waiting or other disclosed extras may change the amount due. A payment authorisation can reserve funds temporarily; a refund or released hold may take time to appear, depending on the payment provider and bank.
Rides and courier
Check the vehicle, passenger capacity, pickup point and destination. Follow reasonable safety instructions and wear seat belts or required helmets. For courier, provide clear item photos, accurate collection and delivery details, and ensure the named contacts can complete the handover. Do not send unlawful or prohibited goods, dangerous materials, cash or items unsuitable for the service. Courier requests do not include passengers.
Stays
Review the property type, amenities, guest limits, accessibility information, house rules, check-in details and cancellation policy before booking. Declare guests accurately. Any host requirement to present identification at check-in must be disclosed in the listing. Specific listing terms form part of the booking information, subject to your statutory rights.
Cancellations and complaints
The policy recorded with your booking applies. See cancellations and refunds. If a service is not provided, differs materially from its description or raises a safety concern, contact the team through the app or support@laurane.co.za with your reference. We consider the booking record and available evidence when resolving a complaint.
Fair use
Do not harass others, submit fraudulent information, misuse personal data, interfere with the service or attempt unauthorised access. Access may be restricted to address misuse, safety or legal obligations. You may ask support to review a restriction.
Your legal rights
South African law applies. These terms do not exclude rights or remedies that cannot lawfully be excluded, including applicable consumer and privacy rights. Nothing limits liability where doing so is prohibited by law. You may approach the relevant regulator or a competent court. Updates do not retroactively change an existing booking’s agreed price or cancellation policy.
Contact
See company details and support and our privacy notice. This website provides information; bookings and payments are confirmed through Laurane.
Updated 11 October 2026. LAURANE (PTY) LTD · Registration 2026/676677/07.