LAURANE POLICIES
Plans can change.
Review the policy recorded with your booking and any amount due before confirming a cancellation.
Rides and courier
Open the active trip and choose Cancel. Any applicable cancellation fee is shown before you confirm. Driver arrival, waiting and the cancellation reason may affect the outcome. Report a service problem through support if the displayed outcome seems incorrect.
Stays
Each property can have its own cancellation policy. Your booking records the policy and deadlines you accepted. Later listing changes do not change that recorded policy. Open the booking to review the refund amount before cancelling.
Refunds and card holds
A released authorisation removes a reservation of funds; a refund returns a completed payment. Your bank controls when the result appears. We do not promise an instant bank credit. Check the status in your booking and contact support if it remains unresolved.
A service was not provided
Open a support ticket or email support@laurane.co.za with the booking reference and a brief description. Keep relevant messages or photos. The team will review the case and explain the outcome. Your statutory consumer rights remain unaffected.
Updated 11 October 2026. LAURANE (PTY) LTD · Registration 2026/676677/07.