Before your ride
Match the driver, vehicle and registration with your booking. Share the pickup code only when you meet the correct driver. Use seat belts and required helmets. Share your active trip with someone you trust.
During a stay
Review house rules and disclosed safety information. Use the booking conversation for arrival arrangements and report a material problem promptly. Keep payments and booking changes within the agreed process.
Courier handover
Check collection and delivery contacts and share each handover code only with its intended contact. Photograph items clearly before requesting. Do not share account sign-in codes.
Get help
Use trip or booking support or email support@laurane.co.za. If there is immediate danger, contact local emergency services first. Email support is not an emergency response channel.
Report a security issue
Send a brief description to support. Do not access other people’s records, disrupt the service or include credentials or identity documents in your report.
Updated 11 October 2026. LAURANE (PTY) LTD · Registration 2026/676677/07.