THE LAURANE HELP CENTRE
A little clarity.Before you go. Find practical answers for your journey, your stay and your Laurane account. If you need a hand, the right team is a message away.
Rides ↓ Stays ↓ Payments & changes ↓ Safety & accounts ↓ Driver guide ↗ Host guide ↗ Online bookings and partner applications are not available through this website yet. You can explore the guides and contact our team while the Laurane app is being connected.
Getting from here to there. Can I book a ride on this website? Where is Laurane available? What ride options are there? Can I schedule a ride, add stops or book a return? How do I choose a vehicle for luggage or a group? What should I check before booking an assisted ride? A stay that fits your plans. How do I choose the right property? Are children, pets or extra guests allowed? Is transport included in the stay price? Where do I find check-in instructions? How do I speak to a host? Prices, changes and receipts. Where can I see the full price? Which payment methods can I use? Can I cancel a ride or stay? Can I change my journey or booking dates? Who can help with a charge or refund? Your account. Your peace of mind. What should I check at pickup? Can someone follow my trip? What should I do if I feel unsafe? I left something behind. What should I do? Do I need separate rider, driver and host accounts? How do I get help signing in? How do I ask about my personal information? 