A little clarity.
Before you go.

Not yet. This website introduces Laurane and provides help and contact information. Live availability, requests and payments will be available through the booking app once it is connected.

Ride options depend on location, the journey and available approved drivers. A category shown on this website does not confirm coverage in your area. Contact support with your pickup area and destination if you need clarification.

Everyday includes Mini, Cruise and Ease; Premium includes Noir and Regale; Groups includes Crew and Kombi; Assisted includes Access and Care; Courier includes Fetch and Haul. Check the capacity and service details before choosing.

The app supports scheduled journeys, multiple stops, one-way travel, round trips and hourly hire. Enter the complete journey before requesting so the estimate reflects your plans.

Check the vehicle’s passenger and luggage capacity in the app before requesting. Let the team know about unusual luggage or requirements in advance; a category name alone does not guarantee suitability.

Review the assistance and vehicle details for Access or Care and confirm any specific mobility requirements with the team. Do not assume every vehicle can accommodate every mobility aid or support need.

Choose Courier, then Send or Receive. Add up to five photos and accurate handover details. An eligible driver can review the item before accepting. Moto drivers do not receive courier requests.

Review the actual listing photos, location, room or bed details, guest capacity, amenities, house rules and cancellation terms. The homepage travel images are illustrative and are not bookable listings.

These details depend on the property’s house rules and capacity. Check the listing and confirm anything unclear before booking. Do not assume a request has been accepted until it is confirmed.

A transfer can be arranged from the stay confirmation in the app, but it is a separately priced ride. Review both the stay and transport details.

Review your confirmed booking and the host’s messages for check-in and access arrangements. If instructions are missing or unclear, contact the host or Laurane with the booking reference.

The app includes booking messages. For a general question, contact support@laurane.co.za. Existing hosts can contact hosts@laurane.co.za for help managing a listing.

Review the estimate or booking price, selected options and any applicable charges in the app before confirming. This website does not give live quotes or take payments.

Use only the payment options displayed in the booking app for your transaction. Contact support if a payment option is unclear; never email your card number, security code or one-time banking code.

Check the cancellation terms attached to that trip or booking before confirming a cancellation. Charges and refund eligibility depend on the booking and timing; a cancellation does not always mean a full refund.

Changes depend on the booking, availability and applicable terms, and may affect the price. Use the options offered in the app or contact the team with your reference before making new arrangements.

The app provides trip and booking records, with receipts for supported transactions. If you cannot find a receipt, contact support with your reference and the transaction date.

Email support@laurane.co.za with the booking reference, date, amount and a short description. Remove card numbers and other sensitive details from any supporting screenshot. Refund timing must be confirmed for your case.

Match the driver and vehicle details shown in the app before entering. Share the trip’s start code with the correct driver when you are ready to begin; do not share account sign-in or banking codes.

The app supports a live trip-sharing link that a trusted contact can open without a Laurane account. Share it only with people you trust. It is available while the trip is active.

If there is immediate danger, contact local emergency services first. Email support is not an emergency response channel. Report the trip or booking to Laurane when it is safe to do so.

Contact support with the trip reference, date and a description of the item. Avoid posting the driver’s personal details publicly. The team can help with the next steps, but recovery cannot be guaranteed.

Use Laurane for rides and stays, and Laurane Partner for driving or hosting. You can use the same account; partner services require approval.

Use the sign-in or recovery options available in the booking app. If you still need help, contact support from the email address associated with your account. Never send your password or one-time sign-in code.

Contact privacy@laurane.co.za for questions or requests concerning your information, or to request the PAIA manual. The website’s Privacy page explains browsing and email enquiries.