Rides, stays & general help
Travel questions, booking issues, account help, receipts and lost-item enquiries.
support@laurane.co.zaExplore the help centreSAY HELLO
Choose the team closest to your question so your message reaches the right place.
Travel questions, booking issues, account help, receipts and lost-item enquiries.
support@laurane.co.zaExplore the help centreDriver applications, documents, vehicle questions, trip issues and driver account support.
drivers@laurane.co.zaRead the driver guideHost applications, property listings, calendars, guest enquiries and host account support.
hosts@laurane.co.zaRead the host guideCompany enquiries, business correspondence and administration support for the Laurane team.
admin@laurane.co.zaAdministration informationQuestions about personal information, information requests and copies of the PAIA manual.
privacy@laurane.co.zaRead about privacyInclude your name, a short description and a booking, trip or application reference if available. For an application question, include your city or property name.
Do not email passwords, one-time codes, full card details or identity documents. The team can guide you to the appropriate process if verification is needed.
LAURANE (PTY) LTD
Registration 2026/676677/07
Rahima Moosa Street, Johannesburg, Gauteng, 2001, South Africa.
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